Refund policy

Last updated: July 2026

Returns

If you are not satisfied with your purchase, please contact us at support@vaultglowco.com within 30 days of receiving your order. We will provide instructions based on the item and your situation.

Eligibility for Returns

To be eligible for a return:

• The item must be unused and in its original packaging

• You must contact us first for approval

• Unauthorized returns will not be accepted

Non‑returnable items

For hygiene and safety reasons, the following items cannot be returned:

• Skincare tools that have been opened or used

• Beauty devices that show signs of wear

• Sale items

Refunds

Once your return is received and inspected, we will notify you of approval or rejection. Approved refunds are issued to your original payment method.

Damaged or Incorrect Items

If your item arrives damaged or incorrect, email us within 48 hours of delivery with photos. We will replace or refund the item at no cost to you.

Cancellations

Orders can be canceled within 12 hours of purchase. After this window, your order may already be processing and cannot be canceled.

Lost Packages

GlowVault is not responsible for packages marked as delivered by the carrier. If your package is lost in transit, contact us and we will assist you.

Return Instructions

To initiate a return, email us at: support@vaultglowco.com We will provide the correct return address and instructions.